Frequently asked questions

Policies and practical details for direct bookings with StayVal.

Is this the same as booking on Airbnb?

No. This is StayVal's direct channel. The home may also appear on OTAs, but you are requesting a reservation with StayVal, not through a marketplace checkout.

When is payment collected?

StayVal confirms dates first, then collects payment according to your booking agreement (card or approved invoice for corporate stays). Stripe integration is planned for a later phase.

What are check-in and check-out times?

Typically check-in after 4:00 PM and check-out by 11:00 AM. Exact times for your property are confirmed in your arrival message.

Are pets allowed?

Some homes allow pets; others do not. Each listing notes pet policy. Filter the catalog for pet-friendly stays or ask before you book.

Can I extend my stay?

Yes, subject to availability. Contact StayVal as early as possible. Extended stays are common for travel nurses and relocating families.

What is your cancellation policy?

Policies vary by property and length of stay. Direct bookings follow the terms sent at confirmation. Contact us before booking if you need flexible dates.

How do I get help during my stay?

Email valdosta.booking@stayval.org or use the contact number in your check-in instructions. StayVal manages maintenance and guest support directly.

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